Process Health Executive Dashboard
Overview
The Process Health Executive Dashboard provides a high-level view of how well the organization’s risk management process is functioning. It is designed to answer a simple but critical question:
Can leadership trust the risk management process behind the data?
Rather than focusing on individual risks or operational tasks, this dashboard assesses whether the core mechanics of risk management - identification, evaluation, action, and monitoring - are consistently and reliably performed across the organization. While designed as a high-level executive summary dashboard, it provides useful information to everyone involved in the risk management process:
- Executives and Board Members: Quick assurance that risk management is disciplined and trustworthy.
- Leaders and Managers: Confidence that day-to-day work is rolling up into a healthy, defensible process.
- All Users: Transparency into how individual actions contribute to organizational confidence and maturity.
The Process Health dashboard tells a story of the maturity of the risk management process and assurance that it's trustworthy. It separates two related but different ideas:
- Risk Posture: How much risk the organization has, where it comes from, and how it’s changing.
- Process Health: Whether the system managing those risks is working as intended.
A strong score and stable visuals indicate that risk management is being executed consistently. A declining score signals breakdowns in fundamentals. In short: this dashboard shows whether the “machine” behind risk management is running smoothly.
Understanding the Dashboard
Grading System
The dashboard uses a simple grading scale:
- A (90–100): Process health is excellent. Your team deserves applause.
- B (80–90): Process health is good. The process is generally working as intended, with several areas of excellence, but there are opportunities for improvement.
- C (70–80): Process health is fair. While some parts of the process are performing well, several deficiencies are present.
- D (60–70): Process health is poor. Several parts of the process are showing signs of breakdown. Attention required.
- F (0–60): Process health is failing. Significant parts of the process are not performing as intended and require urgent intervention. Note: New system implementations will likely have failing scores until the processes can mature.
Color cues reinforce these grades for quick scanning and interpretation.
What Goes Into the Process Health Score
The Process Health Score is built from objective, repeatable measures that reflect the fundamentals of good risk management. These measures fall into two broad categories:
1. Record & Data Quality Measures
These ensure that risks and action plans are documented completely and correctly.
Examples include:
- Issues with required review dates
- Issues linked to action plans
- Action Plans with review dates
- Action Plans broken down into tasks
Strong data quality ensures risks can be evaluated, tracked, and monitored over time.
2. Process Performance Measures
These evaluate whether work is actively progressing through the risk lifecycle.
Examples include:
- How frequently new issues are being identified (discovery health)
- Action plans that are overdue or stale
- Issues or action plans past their review dates
- Risks lingering too long in intake, triage, or deferred states
Together, these measures assess whether risks are moving forward - or getting stuck.
The Math Behind the Score
Measure Scoring
Each metric is evaluated against predefined performance thresholds and assigned a grade:
- A - Excellent
- B - Good
- C - Fair
- D - Poor
- F - Failing
Each grade corresponds to a point value. All measures are:
- Equally weighted (no single metric dominates the score)
- Performance-based (focused on execution, not policy design)
The initial version of the score uses 9 core measures.
Score Aggregation
- Each measure contributes an equal share to the total score
- Points are summed and normalized to produce a single Process Health Score
- That score maps directly to the grading tiers
This approach keeps the math transparent, explainable, and defensible.
How Daily Work Impacts the Process Health Score
Everyday actions directly influence Process Health:
- Adding review dates improves monitoring health
- Updating action plans improves activity and freshness
- Closing gaps reduces backlog and overdue indicators
Work performed at the staff and management dashboard levels rolls up into this executive view, reinforcing the idea that consistent execution at lower levels builds trust at the top.
Why Process Health Matters
Leadership decisions depend on reliable information. The Process Health Executive Dashboard provides assurance that:
- Risks are being managed systematically
- Data reflects real, active work
- Reported trends can be trusted
By making process health visible, the organization strengthens accountability, transparency, and confidence - before problems escalate into surprises.
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